Effective Date: 25th September 2025
At Jewelnee, we want you to love your purchase. This Refund Policy explains how returns, refunds, and exchanges work.
1. Eligibility for Returns
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You may return most unused jewelry within 14 days of delivery.
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Items must be in original packaging, unworn, and accompanied by proof of purchase.
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Customized, engraved, or final-sale items are not eligible.
2. How to Request a Return
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Contact support@jewelnee.com with your order number.
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Our team will provide instructions and return authorization.
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You are responsible for return shipping costs unless the product was defective.
3. Refund Process
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Refunds will be issued to the original payment method within 7-10 business days after inspection.
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Shipping fees are non-refundable.
4. Exchanges
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You may exchange eligible items for a different size or design.
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Exchanges are processed once the original item is returned.
5. Damaged or Defective Items
If your jewelry arrives damaged, contact us immediately. We will arrange a replacement or full refund.
6. Non-Returnable Items
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Gift cards
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Personalized or engraved items
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Clearance/final sale items
7. Order Cancellations
Orders may be canceled within 24 hours of placement if they have not yet shipped.
8. Late or Missing Refunds
If you haven’t received a refund, first check your bank statement. Then contact your bank or card issuer. If issues persist, contact us directly.
9. International Returns
International customers are responsible for customs duties, taxes, and return shipping.
10. Customer Support
Our support team is always ready to assist you with return inquiries.
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